Legal

Refund & Cancellation Policy

Effective date: 1 August 2026

Short version: You can cancel any Priorio subscription at any time. Refunds are available within 14 days of a new subscription starting or a renewal being charged, as long as your usage is within reasonable limits.

1. Who this applies to

This policy applies to all paid subscriptions to Priorio.ai modules (AI Sales, AI Enquiry, AI Leads, AI Social) and to any plan bundles. Your billing is handled by our merchant of record, Paddle.

2. 14-day refund window

If you are not satisfied with a paid module or plan, you may request a full refund within 14 calendar days of:

the date your first paid subscription starts, or
the date a renewal charge is taken.

To be eligible, your account must be in good standing and your usage of the Service during that window must be within reasonable limits (for example, less than 25% of the module’s monthly credits consumed).

3. What is not refundable

Usage-based charges already incurred (e.g. per-lead credits already consumed via AI Leads, per-call analysis already performed by AI Sales).
Third-party fees passed through to providers (e.g. Google Maps API charges, telephony minutes).
Refund requests made more than 14 days after the charge in question.
Accounts that have been suspended or terminated for a breach of the Terms of Service.

4. How to request a refund

Email info@priorio.ai from the email address associated with your Priorio account, and include:

The Paddle transaction ID or invoice number.
The module or plan you want refunded.
A short reason (this helps us improve the product — it is not required for approval).

We aim to respond within two working days. Approved refunds are issued by Paddle to the original payment method within 5–10 working days, depending on your bank.

5. Cancellation (without refund)

You can cancel any subscription at any time from your dashboard, or by emailing us. Cancellation stops the next renewal — you retain access to the module until the end of the current billing period. No pro-rated refund is issued for the unused portion, but you also will not be charged again.

6. Chargebacks

If a legitimate refund request has been declined, we encourage you to contact us first before initiating a chargeback with your card issuer. Chargebacks bypass this policy and may result in the affected subscription being suspended while the dispute is investigated.

7. Contact

Questions about a refund or cancellation? Reach us at info@priorio.ai.